We will collect and store any personal data that you may volunteer whist using our services, e.g. placing an order etc. The data is stored on secure servers.

The information collected by the aforementioned entities when you register with us at the www.mohairbearmakingsupplies.co.uk website is generally used to communicate with you and improve our services where possible, and specifically, to process payments or enable third parties to carry out technical or commercial supporting functions. These functions may be carried out by us or appointed third parties who are bound by Data Protection covenants and must process the personal information in accordance with this Privacy Policy and the Data Protection Laws of Luxembourg.

In addition to personal data such as name, e-mail address, delivery address, billing address (we do not store financial data), we also analyse data about participants in order to provide a safe shopping environment for all users. Examples of the data we may collect and analyse include the Internet protocol (IP) address used to connect your computer to the Internet, login, password, computer and connection information such as browser type and version, your operating system and platform, the full Uniform Resource Locators (URL) clickstream to, through and from our website (including date and time), cookie number, products you viewed or searched for, your purchase history, personal preferences and any phone number recorded or used to call our customer services number. In using the Site you accept that your personal data may be used for such purposes.

We will not sell, distribute or disclose information about you or your personal usage of the Site without your express consent or unless required or permitted to do so by law. If you subscribe to our mailing lists for new release and other information, we also ask you to answer various general questions about yourself. You will be asked to specify the areas in which you are interested so that we can tailor the information which we send to you to cover the topics and merchandise which we believe you might be interested in. By subscribing to our mailing lists, you accept that your personal data may be used for such purposes.

Please note that we do provide links to other sites, which may not be governed by this Privacy Policy and you should view the respective privacy policies of those sites for further information.

Participants have the right to access their stored data (in your account), to rectify them if required and to object to the storage of their data for legitimate purposes. We would like you to keep your information up-to-date, you may change any of the basic information we keep about you at any time by e-mailing us at Mohair Bear Making Supplies or making these changes yourself in you account.

In addition to the information which you supply to us, information and data may be automatically collected through the use of cookies. Cookies are small text files the Site can use to recognise repeat users and allow us to observe behaviour and compile aggregate data in order to improve the Site for you. For example, cookies will tell us whether you viewed the Site with sound or with text on your last visit. Cookies also allow us to count the number of unique and return visitors to our Site.

Some of our business partners may themselves use cookies on their own websites. We have no access or control of these cookies, therefore we cannot accept liability for any malfunctioning of your PC or its installed web browser as a result of your access to any of the websites.

We will collect and store information about you to allow us to firstly, process and fulfil any order requirements and secondly to provide you with information to keep you up to date on products, services or promotions we run from time to time. You can opt out of this at any time by emailing us or selecting the link at the botton of the email. 

Individuals registering their details or subscribing to the newsletter online may do so on the understanding that they are aware of the intended purpose for the collection of data. An opt-out option is available by clicking on the unsubscribe link in the newsletter we may send you. 

You can choose to accept or decline cookies. All web browsers automatically accept Cookies, you can modify your browser security settings to block Cookies although you should be warned that changing Cookie settings can adversely effect the performance of our website. 

Disclosing your information

We may pass on your personal information if we have a legal obligation to do so.

We may also share your information with our contracted freight companies to facilitate the delivery of goods.

We will not share your information with any other organisations for marketing, market research or commercial purposes, and we don’t pass on your details to other websites.

Your Rights

You can find out what information we hold about you, and ask us not to use any of the information we collect. This unfortunately would lead to your account and registration being cancelled.

If you’ve signed up for email alerts, you can unsubscribe or change your settings at any time by selecting the ‘unsubscribe’ link that appears in every email.

Video Surveillance

Our premises are monitored by a video surveillance system for the purposes of safety and crime prevention.